We are most grateful for your support of our business during this unusual time. Our timeless objective is to provide you with quality service and amazing products in return for your custom and loyalty.
Like many businesses operating in Australia and New Zealand, COVID-19 has had an enormous impact on our ability to supply our much-loved products in a timely manner.
There are many obstacles that we have been constantly dealing with since way back to March last year, such as a world-wide shortage of cosmetic alcohol that is used to make our perfumes, the shutdown for two months of all manufacturing in China which affected some of our supply chains for primary and secondary product packaging as well as Ultrasonic Diffusers, the international slow-down of all freight movement whether by sea or air, the industrial action on the Sydney wharf which caused us lengthy delays, and other related local labour force challenges which have made product manufacturing difficult. The restrictions imposed in Victoria impacted us further, as many of our products are manufactured in Victoria.
Most of our Perfume, Aromatherapy and Skincare products are now in stock and available for order. Unfortunately most of our Reed Diffusers and Fragranced Candles are out of stock but are due in soon. Some of our customers are still waiting on back orders and we are working hard to get those to you as soon as we are able. We are most grateful for the understanding and patience you have shown us during this challenging period.
Our LeRêve Consultants have done their very best for you but unfortunately there was not much they could do to contribute to solutions but wait for the Company to provide those solutions. If you have questions about your order, we encourage you to check with your Consultant if you shop that way, or to contact us if you shop directly online.
Again, we thank you for your supporting our business in this unusual year and promise to do our best to restore a quality service to you in 2021.